Remember kids, never put your website for your million dollar business on a cheap $9.95 a month web hosting plan.
The server had a full disk first of all, when the disk fills up, shit crashes, it’s hitting 90% of its memory and 70% of its swap memory… no overhead…
So of course when the client complains they claim it’s a problem with his website, then tried to sell him a bigger hosting package at their moment of failure. Meanwhile the site is still down probably until the Indian that does server administration checks in tomorrow morning. .